How can we help you?
Talk to our team
Trouble with your account, a payment or a video? Message us on WhatsApp. The message is already written for you. We answer almost 24 hours a day.
Cut.Pro WhatsApp group
Chat with other clippers and get Cut.Pro announcements.
Discord community
Ask other clippers and keep up with what's new.
Most common problems
Pick your problem and see how to fix it.
How do I make my first clip?
Paste the video link, wait for the clips to be ready, pick the best ones and download or post them.
How credits work
1 credit = 1 minute of video, rounded up. You only pay for the part you chose to clip.
My clip won't finish or showed an error
Exporting takes a while, and you can close the page in the meantime. If it fails, try again: it costs no credits.
How do I connect my social accounts?
Connect your account once and CutPro posts and schedules your clips for you. It never asks for your password.
My post didn't publish
First, read the error message in the Calendar. Most of the time, you just reconnect the account and try again.
My payment didn't go through
Declined card, PIX that didn't confirm or a renewal that failed. What to do in each case and what happens to your access.
All topics
Getting started
The essentials to go from zero to your first clip.
4 articlesClipping and editing
Submitting video, applying templates and subtitles, editing the clip and downloading the result.
5 articlesPublishing
Connect social accounts, schedule posts and publish straight from CutPro.
4 articlesLive streams and championships
Clipping broadcasts in real time and taking part in clip championships.
3 articlesAccount, billing and payments
Plans, declined payments, changing plan, cancelling and one-off credits.
4 articlesReferrals and affiliates
How to earn commission referring Cut.pro and how to withdraw what you've earned.
1 articleTake CutPro with you
Clip, edit and publish from your phone. Available for iPhone and Android.