Account, billing and payments
Plans, declined payments, changing plan, cancelling and one-off credits.
4 articlesMy payment didn't go through
Declined card, PIX that didn't confirm or a renewal that failed. What to do in each case and what happens to your access.
Changing your plan: upgrades and downgrades
An upgrade takes effect immediately and charges the prorated difference. A downgrade only kicks in at the end of the cycle you already paid for.
Canceling or pausing your subscription
Canceling doesn't cut your access off right away: you keep the plan until the end of the period you already paid for. And there's an option to pause before canceling for good.
Buying extra credits
For the month that ran tight, without touching your subscription. Extra credits never expire and are spent after your plan credits.